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Frequently Asked Questions

  • HOW IS MY PLAYHOME SHIPPED?
    The playhouse arrives by truck disasembled in a large crate. Offloading of the crate is the responsibility of the customer, 2-3 people may be required to offload the product.
  • WHAT TYPE OF BASE DOES THE PLAYHOUSE REQUIRE?
    The playhouse can be placed on a level surface of concrete, tarmac, gravel or grass. If using grass, gravel or similar we recommend placing paving slabs under each leg.
  • CAN MY PLAYHOME BE RELOCATED IF I MOVE?
    The playhouses can be disassembled and moved across the yard/garden or across the country at any time. Some models can be moved in one piece with the appropriate equipment.
  • CAN ELECTRICITY BE ADDED?
    Yes, electricity can be added by a registered electrician.
  • ARE THE PLAYHOMES IN KIT FORM?
    The playhouses come as 10 to 20 pre-fabricated panels which fasten together, assembly instructions and all fixings are supplied. Panels are already painted, doors and windows are hung. Assembly takes 2-3 adults 4-8 hours. No carpentry experience is necessary. Customers can choose to assemble themselves or contract a local handyman.
  • DO THE WINDOWS OPEN?
    All standard rectangular windows and arched windows open. Palladian windows do not open. Insect screens are provided with every operable window.
  • HOW LONG IS DELIVERY?
    Lead time varies with the season,please contact Small World for an accurate delivery date
  • WHAT IS THE COST OF DELIVERY/SHIPPING?
    Delivery and shipping costs vary depending on your location. We use multiple companies to get the very best price. Costs are calculated at point of sale.
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